Under the new government guidelines, we have put in place measures which ensure our customers’ and staff’s health and safety.
Visitors are no longer permitted to visit our premises in The I O Centre , Stevenage unless collecting already pre-paid orders.
All collections will have to be pre-arranged with a minimum of 24h notice and a slot booked. This is to reduce the likelihood of having visitors from more than one household being on the premises at the same time.
All collections of standard items will have to be paid for in advance and arranged with a minimum of 24h notice. Collections will also have to be booked for a specific date and time to avoid interaction with other customers and to limit the time spent on the premises.
Deliveries will continue as normal with an updated Covid protocol for our drivers.
Deliveries will be done by a 2 driver crew in order to reduce interaction between staff and customers to a minimum.
All drivers will wear face masks and gloves during deliveries.
All drivers will be supplied with hand sanitizers.
With the customers’ permission drivers can deliver the goods to their premises. This will strictly be done to the nearest ground floor access point.
We ask all customers to make sure that they are prepared to accept their deliveries and that there is enough space for the goods to be safely dropped off.
Very occasionally a 2 driver crew may not be available. In these instances, our customers will be informed of the delivery arrangements separately.
All customers will be contacted at least 24h in advance to be informed of their upcoming deliveries.
We ask all customers to inform us of any potential problems or of any special requirements prior to the goods being dispatched.
Our staff and customers’ health is our priority – stay safe